Privacy Policy

Coconut Painting is a trade name of Blue Ribbon Home Services, LLC. Blue Ribbon Home Services, LLC, doing business as Coconut Painting (“Coconut Painting,” “we,” “us,” or “our”), respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

It applies to our website, our online quote form, and our emails, text messages, phone calls, and other communications with you.

Information we collect

Information you give us. When you request a quote, take our color quiz, ask for a color rendering, or contact us, we collect the details you provide. This may include your name, phone number, email address, the address of the property, a description of the work you need, photos of your home you send or upload, and the contents of your messages and calls.

Information collected automatically. When you visit our website, we and our service providers automatically collect certain information. This may include your IP address, the type of device and browser you use, the pages you view, the links you click, the site that referred you, and the dates and times of your visits. We collect this using cookies, pixels, and similar technologies.

Information from other sources. We may receive information about you from advertising platforms, lead services, and review sites, for example when you respond to one of our ads or contact us through another service.

How we use your information

We use your information to:

• respond to your requests and prepare quotes
• schedule, perform, and follow up on work
• send appointment reminders, project updates, invoices, and other service messages
• prepare color renderings and palette suggestions you ask for
• send you information about our services, offers, and seasonal reminders by email, and by text message and phone where you have agreed to receive them
• show you our ads on social media and other websites, and measure how well they work (see “How we share your information”)
• understand how people find and use our website, and improve it
• keep records, prevent fraud, and meet our legal obligations

Online forms and customer records

Our quote form, other online forms, and customer records are provided by HighLevel (also known as GoHighLevel). When you submit a form or upload photos, the information you enter is stored by that provider on our behalf.

Cookies, analytics, and advertising

Our website uses cookies and similar technologies, for example to run our quote form. We may also use the analytics and advertising tools described below.

Analytics. We may use Google Analytics to understand how visitors use our website. Google collects information such as your IP address and the pages you view. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt-out browser add-on.

Advertising. We may use the Meta Pixel (from Meta, which runs Facebook and Instagram) and Google’s advertising tools. These tools collect information about your visit so that we can measure our advertising and show our ads to people who may be interested in our services, including on other websites and apps. You can learn how Meta uses this information in its Privacy Policy, and adjust the ads Google shows you in My Ad Center.

Your choices. Most browsers let you block or delete cookies in their settings. You can also adjust how ads are personalized for you in the ad settings of the platforms you use. If you block cookies, some parts of our website may not work as intended.

Emails, text messages, and phone calls

We may contact you by email, text message, and phone about your quote, appointment, or project.

Marketing. When you give us your contact details, for example by requesting a quote or hiring us, we may use them to send you marketing emails about our services, offers, and seasonal reminders. We send marketing text messages and calls only with your consent. Your consent to receive marketing messages is not a condition of buying anything from us.

Text messages. Message frequency varies. Message and data rates may apply. Reply STOP to any text message to stop receiving texts from us, or reply HELP for help. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are excluded from all of the information sharing described in this policy and will not be shared with any third parties.

Our Terms & Conditions include the terms for our text messages.

Emails. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Phone calls. You can ask us at any time to stop marketing calls.

Even if you opt out of marketing, we may still contact you about work you have requested or scheduled.

Automated and AI-assisted communications

We may use automated systems and artificial intelligence (AI) tools to help us communicate with customers. These tools may answer phone calls you make to us, reply to text messages, emails, and chat messages, and help schedule appointments.

This means you may sometimes be communicating with an automated or AI assistant rather than a person. You can ask to speak with a person at any time.

Phone calls you make to us, and texts, chats, and other messages you send us, may be recorded, transcribed, and analyzed, including by these tools, so that we can respond to you, keep accurate records, and improve our service.

If an automated assistant tells you something that seems wrong, please contact us so we can correct it.

How we share your information

We share your information with companies that provide services to us, including our forms and customer-records provider, our email, text messaging, and phone providers, any analytics and advertising providers we use (such as Google and Meta), and our website host. They may use your information only to provide those services to us.

Advertising to customers. We may share your name and email address (never your mobile phone number) with advertising platforms such as Meta and Google, in a protected form, so that they can show our ads to you or to people like our customers. You can ask us not to do this using the contact details at the end of this policy.

We may also share information when the law requires it, to protect our rights, property, or safety or those of others, or as part of a sale or transfer of our business.

We do not sell your personal information for money. As described above, advertising tools, if we use them on our website, share information about your visit with advertising platforms.

How long we keep your information

We keep your information for as long as we need it to provide our services, honor our warranty, keep business and tax records, and meet our legal obligations. After that, we delete it or remove the details that identify you.

How we protect your information

We use reasonable measures to protect your information. No website, email, or storage system is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. We will respond as required by the laws that apply to us. Some information must be kept for legal or business reasons.

To make a request, or to stop marketing messages, use the contact details at the end of this policy.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Links to other websites

Our website may link to other websites, such as review sites and social media. We are not responsible for how those websites handle your information. Please read their privacy policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page. Significant changes will be posted on this page.